Terms & Conditions

Using Our Website

You may use this website to browse our menu, select dishes, place online orders and find information about visiting Watermill Italian Kitchen.

You agree not to:

• Use the website for unlawful, fraudulent or misleading purposes.
• Submit false order, contact or payment information.
• Attempt to interfere with website security or normal operation.
• Use website content in a way that infringes intellectual property rights.

We may take reasonable steps to protect the website, our customers and our services from misuse.

Menu, Ingredients and Availability

Our online menu provides information about available dishes, descriptions and prices. Menu items and ingredients may change due to availability, seasonal variation or kitchen requirements.

• Availability is subject to confirmation and current kitchen stock.
• Photographs are illustrative; the presentation of a dish may vary.
• Descriptions are intended as a guide and may not show every ingredient or preparation detail.
• If an item becomes unavailable after an order is submitted, we will contact you to discuss an appropriate solution.

If a particular dish or ingredient is essential to your order, please contact us before purchasing.

Placing an Online Order

To place an order, select the available menu items, provide the requested details and choose an available arrival time before proceeding to checkout.

• Please check the dishes, quantities, prices and selected arrival time before paying.
• Provide accurate contact information so we can reach you if there is an issue with your order.
• Submitting checkout information does not guarantee that an order has been accepted until the ordering process confirms it.
• Please retain your order confirmation for reference.

If you do not receive confirmation or are unsure whether your order was completed, please contact us before placing another order to help avoid duplicate payments.

Online Payment

All online orders must be paid for at checkout using one of the payment methods displayed on the website. The total amount due will be shown before you complete the payment.

• Your order is treated as confirmed when the ordering system indicates successful payment and provides an order confirmation.
• If a payment is declined, interrupted or remains unconfirmed, the order may not be accepted.
• Payment processing may be handled securely by a third-party payment provider under its applicable terms.
• Please contact us if you believe you have been charged more than once or have paid without receiving an order confirmation.

We do not ask customers to pay a separate reservation deposit. The payment at checkout is for the items included in the online order.

Selected Arrival Time

During checkout, you can select an available time to visit the restaurant for your order. Please arrive at or around the time selected so that we can coordinate your order appropriately.

• Available time slots depend on the options shown during checkout.
• If you need to change your selected time, contact us as soon as possible.
• Changes are subject to availability and are not confirmed until we agree to them.
• If you expect to be late, please let us know promptly.

A selected arrival time is part of the order arrangement. If we need to make a significant change, we will contact you using the details provided with your order.

Order Changes and Cancellations

If you need to change or cancel an order after payment, contact Watermill Italian Kitchen as soon as possible and provide your order number and details.

Because food orders may be prepared in advance or specifically for a selected time, we may not be able to accommodate every change or cancellation once preparation has begun.

Any decision about a cancellation or refund will be made in accordance with the order circumstances, the information provided before purchase and applicable consumer law. Nothing in these terms removes a statutory right that applies to your order.

Please see our Cancellation & Refund Policy for details of cancellation requests, refund eligibility and processing times.

Refunds

Where a refund is due, it will normally be returned to the original payment method. We aim to submit approved refunds within 5 working days.

Once submitted, the refund usually takes a further 5–10 working days to appear in your account, depending on your bank or payment provider. These are usual service targets, and any statutory refund deadline that applies will take precedence.

If an item is unavailable and we cannot fulfil the order, we will contact you to arrange an appropriate solution, including a refund where applicable.

14-Day Cancellation Rights

Certain online contracts may carry a statutory 14-day cancellation right under UK consumer law. However, the usual cooling-off right generally does not apply to catering services or leisure activities arranged for a specific date or period. Whether an exception applies depends on the nature of the contract.

This means that an online food order intended for a specific date or time may fall within a statutory exception. We will not rely on an exception where it does not legally apply.

Your rights in relation to incorrect, faulty or misdescribed goods or services, and any other applicable statutory rights, remain unaffected by this policy.

Food Allergies and Dietary Requirements

Please inform our team of any food allergy or dietary requirement before ordering. Ingredients and preparation methods may vary, and food may be handled in an environment where other allergens are present.

• Contact us to confirm current allergen information for a specific dish.
• Do not rely solely on website descriptions when managing a serious allergy.
• We cannot guarantee a dish is completely free from traces of every allergen unless this has been specifically confirmed.

We will provide the information available to help you make an informed decision before completing your order.

Customer Responsibilities

You are responsible for checking your order details and providing accurate contact information. Please keep your order confirmation until the order has been completed.

If there is a problem with your order, please notify us as soon as reasonably possible and provide the order number and a description of the issue so that we can investigate.

Intellectual Property

Website text, branding, photographs, graphics and other materials are owned by or used with permission by the relevant rights holders, unless otherwise stated.

You may use the website for personal purposes, but must not reproduce or commercially exploit its content without permission, except where permitted by law.

Third-Party Services

Our website may use third-party services to process payments or provide other website functions. Those providers may apply their own terms and privacy practices to the services they operate.

We are not responsible for external websites that we do not control, subject to any responsibility that cannot legally be excluded.

Website Availability and Liability

We take reasonable care to keep the website information accurate and accessible, but we cannot guarantee uninterrupted access or that every menu item will always be available.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer rights that cannot legally be excluded.

Privacy and Cookies

Personal information submitted when placing an order or contacting us will be handled in accordance with our Privacy Policy. Our Cookie Policy explains how cookies and similar technologies may be used and managed.

Changes to These Terms

We may update these terms to reflect changes to our menu, ordering process, website or legal requirements. The latest version will be published on this page.

The terms applicable to an existing order will also be subject to the information provided and agreement made when that order was placed, together with mandatory consumer protections.

Governing Law

These terms are governed by the laws of England and Wales, except where mandatory consumer protection rules provide otherwise. Any dispute will be handled by the courts that have jurisdiction under applicable law.

Contact Us

If you have a question about these terms or need help with an online order, please use the contact details published on the Watermill Italian Kitchen website.

Please include your order number, selected arrival time and a brief description of your enquiry where relevant.