Booking Policy

Making a Reservation

You can submit a reservation request using the booking facilities available on our website or through an accepted booking channel. Please provide accurate details so that we can review your request.

Depending on the booking method, we may ask for:

• Your name and contact details.
• Your preferred date and arrival time.
• The number of guests in your party.
• Any relevant seating requests or dietary information you wish to share.

Please check all information before submitting your request. Providing a preferred date and time does not guarantee availability.

Booking Confirmation

Reservations are subject to availability. Your booking should be treated as confirmed only once you have received a confirmation through the relevant booking channel.

• Please review the date, time and party size shown in your confirmation.
• If you do not receive confirmation, check your messages and contact us if necessary.
• We may contact you if further information is needed to process your request.
• For reservations made through a third-party platform, please also check the platform’s confirmation and booking instructions.

Changes to Your Booking

If you need to change your reservation, please contact us as early as possible. We will do our best to accommodate changes, but amendments depend on availability.

• Tell us if your arrival time or party size changes.
• Requests for a different date or time will need to be checked against current availability.
• Additional guests cannot be guaranteed a place without confirmation.
• Please inform us of any important accessibility or seating requirements in advance.

A requested change is not confirmed until we have agreed to it.

Arrival and Late Attendance

Please aim to arrive at the time shown in your booking confirmation. If you expect to be late, contact us as soon as possible so that we can advise whether your table can still be accommodated.

Where a party arrives significantly later than the agreed time without contacting us, the reservation may be affected by restaurant availability. We will handle such situations reasonably and in line with any booking terms communicated when the reservation was made.

Deposits and Payment

Payment requirements may depend on the type of reservation and the arrangements disclosed during booking. If a deposit or advance payment is required, the amount, payment method and relevant conditions will be communicated before you complete the applicable booking process.

If no deposit or advance payment is requested, no advance payment is required under this policy. Any payment due for food and drinks will be handled through the arrangements communicated by the restaurant.

Cancellations and No-Shows

If you can no longer attend, please cancel your reservation as soon as possible using the original booking channel or by contacting the restaurant.

Any deposit or advance payment will be handled in accordance with the cancellation terms disclosed when you booked and applicable consumer law. Where a refund is due, we will explain the next steps and arrange the refund accordingly.

Please refer to our Cancellation & Refund Policy for further information about cancellation requests and refund processing times.

Food Allergies and Special Requests

If you have a food allergy or dietary requirement, please tell us before ordering and, where possible, when making your reservation.

We will provide available information about ingredients and allergens when requested. Ingredients and preparation methods may vary, and we cannot guarantee that a dish is free from traces of all allergens unless this has been specifically confirmed.

Special requests, including seating preferences, are subject to availability and cannot be guaranteed unless expressly confirmed.

Personal Information

Information provided when making a reservation may be used to manage your booking, contact you about changes and respond to relevant enquiries.

We handle personal information in accordance with our Privacy Policy. Please provide only information that is relevant to your reservation or request.

Changes to This Policy

We may update this policy when our reservation procedures or operational requirements change. The current version will be available on this page. Any specific conditions provided during an existing booking remain subject to the terms agreed and applicable law.

Contact About a Booking

If you have a question about a reservation, need to amend your booking or would like to discuss a special requirement, please contact Watermill Italian Kitchen using the contact details published on our website.

Please include your booking name, date and confirmation reference where available, so that we can assist you more efficiently.